Refund policy

Return & Refund Policy

Last Updated: May 25, 2025

We want you to be fully satisfied with your purchase from MapleVive. Please review our Return & Refund Policy below.

 

 

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect

  • The request is made within 14 days of delivery

  • The product is unopened, unused, and in its original packaging

Note: For health and safety reasons, we cannot accept returns for opened nutritional or consumable products unless there is a verified defect.

 

 

2. How to Request a Return

To initiate a return:

  1. Email contact@maplevive.com with:

    • Order number

    • Description of the issue

    • Photo evidence (if applicable)

  2. Wait for our response and return authorization.

Do not return any items without prior approval. Unauthorized returns may not be eligible for a refund.

 

 

3. Refunds

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Shipping fees are non-refundable, except in cases of incorrect or defective items.

 

 

4. Exchanges

If a product is defective or damaged, we can offer an exchange of the same item (subject to availability) or a refund.

 

 

5. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

 

 

6. Contact Us

If you have any questions about our Return Policy or need assistance, please contact us at:

📧 Email: contact@maplevive.com