Shipping policy
Shipping Policy
Last Updated: May 25, 2025
At MapleVive, we’re committed to providing fast, reliable, and transparent shipping to all our customers. Please review the following policy for information on order processing, delivery estimates, shipping costs, and more.
1. Order Processing
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Orders are typically processed within 3–5 business days (excluding weekends and holidays).
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You will receive:
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A confirmation email once your order is placed.
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A tracking number via email once your order has shipped.
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Please note: Processing times may be extended during peak seasons or due to supplier delays.
2. Shipping Methods & Rates
🇨🇦 Domestic Shipping – Canada
|
Shipping Method |
Order Criteria |
Estimated Delivery Time |
Cost |
|
Express Shipping |
0kg – 2kg |
5 – 7 business days |
$16.99 |
|
Standard Shipping |
$0.00 – $100.00 |
7 – 10 business days |
$9.99 |
|
Standard Shipping (2kg – 4kg) |
2kg – 4kg |
7 – 10 business days |
$19.99 |
|
Standard Shipping (4kg and up) |
4kg and up |
7 – 10 business days |
$29.99 |
|
Free Standard Shipping |
$100.00 and up |
7 – 10 business days |
Free |
🇺🇸 US Cross-Border Shipping – United States
|
Shipping Method |
Order Criteria |
Estimated Delivery Time |
Cost |
|
Express International Shipping |
All orders |
7 – 10 business days |
$52.99 |
|
Standard International Shipping |
$0.00 – $150.00 |
14 – 21 business days |
$15.99 |
|
Standard International Shipping |
$150.00 and up |
14 – 21 business days |
$9.99 |
|
Standard Shipping (Weight-Based) |
1.5kg and up |
14 – 21 business days |
$40.99 |
Customs & Import Fees:
International customers are responsible for any additional customs duties, taxes, or import fees that may apply upon delivery.
3. Order Tracking
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Once your order has shipped, you will receive an email with a tracking number.
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Please allow 5–7 business days for tracking information to update.
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If you do not receive any tracking updates within 14 days, contact us at contact@maplevive.com.
4. Shipping Issues & Lost Packages
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MapleVive is not responsible for delays due to shipping carriers, customs, weather conditions, or other unforeseen circumstances.
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If your package is lost in transit, please contact us so we can assist in filing a claim with the carrier.
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If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, you will be responsible for additional shipping costs to resend the order.
5. Contact Us
If you have any questions or concerns about your shipment, feel free to contact us:
📧 Email: contact@maplevive.com